Refund Policy

Refund Policy

Effective Date: September 13, 2026

At Uncaged Claw, we stand behind the quality of every product we ship. If you are not completely satisfied, we are here to help. Please read our Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is submitted within 30 days of the delivery date.
  • The item is unused, unaltered, and in its original packaging.
  • The item was received damaged, defective, or incorrect due to an error on our part.

We do not accept returns for:

  • Items that have been used, worn, or altered in any way
  • Items returned after the 30-day return window has closed
  • Items not purchased directly from uncagedclaw.com

2. No Exchanges

We do not offer product exchanges. If you wish to receive a different item, please initiate a return for a refund and place a new order.

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact us at support@uncagedclaw.com within 30 days of delivery.
  2. Include your order number, a brief description of the reason for the return, and photos if the item is damaged or defective.
  3. Our team will review your request and respond within 1–2 business days with return instructions and a prepaid return shipping label.

4. Return Shipping

All approved return shipping costs are covered by Uncaged Claw. You will receive a prepaid return shipping label via email. We do not reimburse return shipping costs incurred without prior authorization.

5. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 10 business days of receiving the returned item.
  • Please note that your bank or credit card provider may require additional processing time before the refund is reflected in your account.

6. Damaged or Defective Items

If your item arrives damaged or defective due to our error, please contact us within 10 days of delivery at support@uncagedclaw.com with your order number and photos of the damage. We will arrange a full refund or replacement at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If the issue persists, contact us at support@uncagedclaw.com and we will investigate promptly.

8. Contact Us

For all return and refund inquiries, please reach out to our customer support team:

Uncaged Claw
Email: support@uncagedclaw.com
Website: uncagedclaw.com
Response Time: 1–2 business days