FAQ
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for here, feel free to reach out to us at support@uncagedclaw.com.
Shipping
Where do you ship?
We ship exclusively within the United States, including all 50 states. We do not offer international shipping at this time.
How much does shipping cost?
Shipping is completely free on all orders. No minimum purchase required.
How long does it take to receive my order?
Orders are processed within 1–2 business days and delivered within 2–4 business days after shipment. Total estimated time from order to delivery is 3–6 business days.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update on the carrier's website.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in original condition, or items that arrived damaged or defective due to our error. Please refer to our Refund Policy for full details.
Who pays for return shipping?
We do. All approved returns include a prepaid return shipping label provided by us at no cost to you.
Do you offer exchanges?
We do not offer exchanges. If you'd like a different item, please return your original order for a refund and place a new order.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Your bank may require additional time to reflect the credit.
What if my item arrived damaged?
Please contact us at support@uncagedclaw.com within 10 days of delivery with your order number and photos of the damage. We will arrange a full refund promptly.
Orders and Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders begin processing quickly. Please contact us at support@uncagedclaw.com as soon as possible if you need to make changes. We cannot guarantee modifications after an order has been submitted.
Is my payment information secure?
Absolutely. All transactions are processed through PCI-DSS compliant payment gateways with SSL encryption. We never store your full card number or CVV.
Products
Are your press-on nails reusable?
Many of our press-on nail sets are designed for reuse. Product listings will indicate whether the set is reusable. Proper removal and care will extend their lifespan.
How do I apply press-on nails?
For best results: clean and lightly buff your natural nails, select the correct size for each finger, apply the adhesive tab or nail glue, press firmly and hold for 10–15 seconds. Avoid water for at least one hour after application.
Are your products safe for natural nails?
Yes. Our products are designed to be gentle on natural nails when applied and removed correctly. Always follow the included instructions and avoid forcing removal.
Contact
How do I reach your team?
Email us at support@uncagedclaw.com. We respond within 1–2 business days, Monday through Friday.